FAQ

What payment methods do you accept?

We accept all major payment methods including credit/debit cards, apple pay, Paypal, Klarna, etc.

Can you explain your condition guide?

We use the following guide to describe the condition of our products: -

Pre-owned (in wrapper) - an item that is unused and in wrapper. It may have been on display in the shop.

Pre-owned (excellent) - an item that has been removed from its wrapper and is either unused or mint condition. It may have very minor marks from handling.

Pre-owned (very good) - an item that has had minimal use and shows only very minor marks and wear.

Pre-owned (good) - an item that has marks and wear from normal use.

Pre-owned (fair) - typically an item that has more significant marks and wear from use and/or minor damage.

In all cases the product photos are also used to show the condition of the product.

How does your trade in process work?

Contact us via email with details of your golf gear for a quote. For full details click the trade button on our home page or refer to our trade section.

What shipping options are available?

Standard shipping is free for all orders over £50. Standard delivery time is 2-3 working days from despatch. Express delivery options are available at checkout. Please refer to our shipping policy for full details.

What is your returns policy?

You have 14 calendar days from the delivery date to return your purchase. Buyer is responsible for return postage. To receive a full refund, the item must be returned in the condition in which it was despatched. Please refer to our returns & refunds policy for full details.

How do I return an item?

Message us via the Contact page for returns authorisation and shipping details. Please refer to the returns & refunds policy for full details.

What warranty do you offer?

No warranty is provided on used or pre-owned items. Items which are supplied new/in wrapper are covered for 12 months from purchase against proven manufacturing defects.

Can't find your answer here?

Contact us directly using the Contact page with any other questions you have.